FAQ

How can I report missing or damaged goods? Problems such as damage, a defect, a wrong item, missing components, or a significant description mismatch can be submitted for review. Send the order reference and checkout email with your explanation; claims involving damage, defects, incorrect items, or missing components require photos or video showing the item and package. We return approved refunds through the original payment method, with processing completed within 10 days of approval.

Where can I read more or contact you? Find complete policies in the footer and use the contact details at the end of this page for questions. What about cookies and advertising measurement? We use necessary store cookies and may use optional analytics or ad measurement technologies where lawful and consistent with available consent choices.

What do we sell? Browse thinking putty, scented putty, slime, creative mixing kits, and related accessories in the current catalog. Where are payment options listed? Checkout shows the methods available for the order, including credit/debit card payment.

When should I expect delivery? We normally process orders in approximately 1–2 business days; estimated shipping transit is 3–5 business days after processing. Where can I check shipping cost? Checkout displays charges and any free shipping eligibility, while arrival estimates remain subject to variation.

How do unwanted-item returns work? Our return and exchange service covers defective as well as non-defective new merchandise. Non-defective return requests may be made for personal preference, a mistaken selection, or a change of mind. You have 30 days after receiving the delivery to raise a return or exchange request. Eligibility requires a new, unused item in its original condition together with the original packaging, tags, and accompanying accessories.

Is return postage covered? Please wait for authorization and then mail the goods back using the no-cost return label included with the package. You will not pay a restocking fee, and exchanges can be arranged subject to stock availability.

Email: dwayne690695powell@gmail.com
Mailing address: 469 Grand Ave, Des Moines, Iowa, 50309, United States
Phone: (515) 679-8585